Terms and Conditions
By booking or utilizing our pressure washing services, you agree to the following Terms and Conditions:
1. Services Provided
Lalonde Pressure Washing offers professional exterior and specialty cleaning services, including but not limited to:
- Residential and commercial exterior cleaning of driveways, sidewalks, patios, fences, decks, and siding
- Roof soft washing
- Window and solar panel cleaning
- Gutter cleaning and maintenance
- Graffiti removal, truck/heavy/farm equipment cleaning
- Hood vent cleaning for commercial kitchens and restaurants
All services are provided based on a written service agreement or quotation detailing the scope, cost, and timing of the work.
2. Customer Responsibilities
Access to Property: You agree to provide safe and unobstructed access to the areas being cleaned. This includes ensuring access to gates, doors, power outlets, or other areas necessary for the completion of the service. Access to a functioning outdoor water spigot is required for the appropriate duties to be performed.
Pre-Cleaning Preparations: You are responsible for removing fragile, valuable, or personal items from the areas to be cleaned before services begin.
3. Pets and Children
For safety reasons, you must keep pets and children away from the work area and equipment during cleaning services. Lalonde Pressure Washing is not liable for any accidents, injuries, or death arising from failure to comply.
4. Pricing and Payment
Estimates and Quotations: All prices are based on a pre-service assessment, written estimate, or quotation. Prices may be adjusted if the scope of work changes or additional services are requested.
Payment Terms: For quotes exceeding $4,000, a 30% deposit is required to secure booking. Payment for all services is due upon completion unless otherwise agreed to in writing. Accepted forms of payment include cash, cheque, e-transfer, debit ($0.04 fee per transaction), and credit (2.4% fee per transaction).
Late Fees: A late fee of 4% per month applies to invoices remaining unpaid beyond 30 days from the scheduled service date.
5. Cancellations and Rescheduling
Cancellation Policy: Please provide at least 48 hours notice for cancellation or rescheduling. Failure to provide adequate notice may result in a cancellation fee equal to 30% of the service cost.
Rescheduling: We will make reasonable efforts to accommodate rescheduling requests; however, all rescheduled services are subject to availability.
6. Limitations and Exclusions
Surface Damage: Lalonde Pressure Washing is not liable for pre-existing damage to surfaces, including cracks, peeling paint, or deterioration of unstable materials.
Weather Conditions: Services may be delayed or rescheduled due to inclement weather conditions (e.g., rain, high winds, freezing temperatures). Clients will be notified promptly in such cases.
Property Liability: Lalonde Pressure Washing is not responsible for damage to landscaping, structures, or personal property outside the agreed scope of work.
7. Hood Vent Cleaning
Lalonde Pressure Washing provides professional hood vent cleaning for commercial kitchens and restaurants in compliance with local health and fire safety regulations.
Client Responsibilities:
- Ensure safe access to kitchen exhaust systems, fans, and hoods.
- Turn off all cooking equipment and power sources associated with the exhaust system before service begins. - Notify us of any pre-existing equipment issues, leaks, or faulty components.
Limitations: We are not responsible for damage resulting from pre-existing deterioration, improper installation, or lack of maintenance. Post-cleaning residue, noise, or minor odor is normal and will dissipate shortly after service completion.
8. Warranty and Guarantee
Satisfaction Guarantee: We offer a 7-day satisfaction guarantee for all services. If you are dissatisfied with the results, we will re-clean the affected area at no additional cost. This does not apply to surfaces damaged by pre-existing conditions or improper post-service care.
No Warranty on Specific Results: Certain materials (e.g., aged wood, oxidized paint, or delicate surfaces) may not achieve a uniform appearance. We make no guarantee of specific visual results for such surfaces.
9. Liability and Indemnity
Limitation of Liability: To the fullest extent permitted by Canadian law, Lalonde Pressure Washing shall not be liable for indirect, incidental, or consequential damages resulting from our services.
Indemnity: You agree to indemnify and hold harmless Lalonde Pressure Washing, its employees, contractors, and agents against any claims, losses, or damages arising from your failure to comply with these Terms and Conditions or to prepare the work area adequately.
10. Privacy and Data Protection
We value your privacy and handle personal information with care. Any personal data collected will be used solely for providing or improving our services. We will not share customer information with third parties unless required by law.
11. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these services will be resolved in the appropriate courts of Ontario, specifically within the St. Thomas jurisdiction.
12. Changes to Terms and Conditions
Lalonde Pressure Washing reserves the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon posting on our website or through written notice provided to you.